Frequently Asked Questions

Everything you need to know about your Lehigh Outfitters shopping experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing your tracking number so you can follow your package's journey.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for those who need their gear faster.

What is your return policy?

We offer a 30-day return policy on all unworn merchandise in its original packaging. Please visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.

Do you offer a warranty on your footwear?

Yes, Lehigh Outfitters stands behind the quality of our products. Most of our footwear comes with a 6-month limited warranty against manufacturing defects under normal wear and tear.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal and Apple Pay.

How do I know what size to order?

Each product page features a detailed 'Size Guide' link. We recommend measuring your foot or comparing your current favorite pair of boots against our brand-specific charts to ensure the perfect fit.